Unexpectedly forced to cancel your flight? If you have to cancel a booked flight due to an insured event, Mondial Assistance Europe will reimburse the cancellation fees or the non-refundable cost of your ticket*.
*Up to the cost of the original departure ticket.
The policy notably covers you in case of:
-the insured has died, fallen seriously ill, incurred serious injury due to an accident, provided that this has been medically
established by the attending physician/specialist within 24 hours after the cancellation;
-a relative of the insured to the first or second degree of sanguinity has died, or has a life-threatening disease or a life-threatening injury due to an accident in the opinion of a physician;
-death, serious illness or injury due to an accident of the insured's family or friends residing abroad, due to which the intended stay of the insured with these persons is not possible;
-damage caused by fire, explosion, storm, lightning or flooding to the insured holiday accommodation of the insured, rendering a stay at such place impossible. A precondition for this is that the owner/lessor of the holiday accommodation concerned refuses to pay a reimbursement.
When canceling your departure flight, you must first inform Air France. Then, in the 5 days following the unforeseen incident, inform Mondial Assistance and send all necessary documentary evidence.
Are you a resident of Sweden or Europe?
In partnership with Mondial Assistance, Air France offers 2 travel insurance policies that are tailored to fit your needs: cancellation insurance and comprehensive insurance.
Cancelling with minimum fees
See the general conditions
How do I subscribe?
For your convenience, this insurance policy is automatically offered when you purchase your ticket online.
Mondial Assistance: the travel insurance specialist
Air France chose to partner with Mondial Assistance in order to offer insurance policies that best suit your needs.
Mondial Assistance and Air France share a common priority: client satisfaction.
About Mondial Assistance:
- 33 operational centers spread over 5 continents, with a network of over 400,000 service providers around the world,
- Specialist in travel insurance and medical assistance
- Provides 24-hour assistance to its customers throughout the entire world, with no exceptions
Air France chose to partner with Mondial Assistance in order to offer insurance policies that best suit your needs.
Mondial Assistance and Air France share a common priority: client satisfaction.
About Mondial Assistance:
- 33 operational centers spread over 5 continents, with a network of over 400,000 service providers around the world,
- Specialist in travel insurance and medical assistance
- Provides 24-hour assistance to its customers throughout the entire world, with no exceptions