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| 1. | Who is eligible to enrol in VoyageurRewards™? | ||
| Any company based in Sweden is eligible to enrol providing they do not currently hold a Corporate Incentive Agreement with Air France. |
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| 2. | Does Air France require a minimum amount of travel from my company in order to join VoyageurRewards™? | ||
| No, there is no obligation or minimum amount of travel required to become a VoyageurRewards™ member |
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| 3. | When will I receive my account number? | ||
| The company´s Programme Administrator will receive a confirmation package including your new account number within 5-10 business days of your online |
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| 4. | What does the VoyageurRewards™ confirmation package include? | ||
| The confirmation package includes your new account number, a welcome letter describing the programme, benefits and rewards chart. |
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| 5. | Who can earn VoyageurRewards™ Points for my company? | ||
| You and all of your (country of registration)-resident employees can earn Points for your company whenever you fly with Air France. |
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| 6. | How can I ensure that VoyageurRewards™ Points are automatically credited to my account? | ||
| All of your employees should use your company´s unique VoyageurRewards™ account number when making reservations. The account number and Air France ticket number must appear in the reservation to ensure automatic Point credit. |
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| 7. | What do I do if I'm missing VoyageurRewards™ Points. | ||
| Complete the online claim form, providing your ticket numbers. This claim is to be made no later than 6 months after having completed the flight. Eligible flights will be retroactively credited to your account. |
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| 8. | What type of ticket earns VoyageurRewards™ Points? | ||
| Your company will earn Points for travel on all Air France validated tickets showing an Air France flight number, including code-share flights with an Air France flight number, that are purchased and issued in Sweden on specific eligible booking classes only. You may also earn Points for travel on all KLM flights, on specific eligible booking classesprovided that the ticket is issued on Air France (057-plated) paper. |
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| 9. | Which Air France routes earn VoyageurRewards™ Points? | ||
| Any route that is operated by Air France, including code-share flights with an Air France flight number, as well as KLM flights (issued on Air France 057-plated paper). The ticket has to be purchased and issued in Sweden on specific eligible booking classes only. |
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| 10. | Which booking classes earn VoyageurRewards™ Points? | ||
| Tempo Economy Class: Y, B, K, H, T, V ,L, Q, N - Air France and S/Y/B/H/K/M/L/Q/T/V - KLM L´Espace Affaires Business Class: J, C, D, Z, I - Air France and J/C/I/Z - KLM L´Espace Première First Class: P, F - Air France only There are no Points earned for G-class (Group) bookings. |
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| 11. | What is the validity of a VoyageurRewards™ contract? | ||
| A VoyageurRewards™ contract expires only if there is no flown revenue for 2 full calendar years. |
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| 12. | Do Points earned with VoyageurRewards™ expire? | ||
| Points are valid for 2 full calendar years. Eg. Accrual date: 01/01/08 = Expiry date: 31/12/10 |
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| 13. | Do my employees continue to earn individual Miles with Air France Flying Blue or a SkyTeam frequent flyer programme while earning VoyageurRewards™ Points for my company? | ||
| Yes, each time you or an employee fly with Air France, your company earns VoyageurRewards™ Points. At the same time, employees continue to earn individual Miles with Air France Flying Blue or any of the SkyTeam frequent flyer programmes. |
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| 14. | What sort of rewards can I redeem with VoyageurRewards™ ? | ||
| VoyageurRewards™ Points can be used to redeem round-trip reward tickets, upgrades and excess baggage vouchers to Air France destinations worldwide. |
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| 15. | Can I check my account balance online? | ||
| Yes |
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| 16. | What is the validity of a reward? | ||
| All VoyageurRewards™ reward tickets and upgrades are valid for one year from date of issue. |
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| 17. | If I redeem a reward and then don't use all or part of it, can I redeposit my points? | ||
| Rewards cannot be redeposited. |
