LOST AND FOUND

Lost or found an object? We can help you!
Air France, in partnership with France Objets Trouvés, offers a service using a collaborative platform to match lost and found item listings.
How does it work? It's very simple, come follow us...

Lost or found an item at Paris-Charles de Gaulle or Paris-Orly airport?

Lost or found an object? We can help you!
Air France, in partnership with France Objets Trouvés, offers a service using a collaborative platform to match lost and found item listings.
How does it work? It's very simple, come follow us...

In case you find official documents
We keep official documents (passport, ID card, driving license, residency permit, etc.) for 7 days. We can get them back to you if you contact us within this time period. After 7 days, we are obliged to send them to an embassy, local council or police station.
Has your lost item been found? We're happy to hear it! Please note: You will be charged a fee of €12 when you come to collect your item. If you are unable to collect it directly from Air France, we can send it to you, upon payment of the shipping fees.

Lost items or found elsewhere?

  • You think you've lost an item in the lounge of another airport.
  • You've left something in an aircraft that landed somewhere other than Paris.

Please contact the Baggage Service of the relevant airport.

For any loss in a public area (security control point, boarding halls, etc.) please contact the lost and found service of the the relevant airport.
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