Requests and claims

You wish to contact our Customer Care Department

We are here to help you.
For a faster response, please fill in the online form below.
For priority response, please enter your Flying Blue number

Alternatively, you can contact us by mail:

Air France – Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12

For your information:
Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.

Or by phone on: +46 (0)8 519 999 90

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.

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