REFUND OR VOUCHER

* All fields marked with an asterisk (*) are mandatory

Please read the instructions below carefully. You will find all the information you need to make your request.
This form allows you to request a refund of your ticket or a voucher.
If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.
For more information, please consult our Air France Protect page or FAQ on Vouchers page.

PERSONAL INFORMATION

{0} is mandatory
{0} is mandatory The {0} field must have less than {1} characters. The {0} field can only contain letters.
{0} is mandatory The {0} field must have less than {1} characters. The {0} field can only contain letters.

{0} is mandatory The phone number you entered is invalid. Please change your request. You have entered an incorrect telephone number.

{0} is mandatory The phone number you entered is invalid. Please change your request. You have entered an incorrect telephone number.
{0} is mandatory The email address is invalid.
Incorrect Flying Blue number. Please verify your entry. Incorrect Flying Blue number. Please verify your entry. Please complete this field. Incorrect answer format.

TRIP DETAILS

{0} is mandatory The {0} field can only contain numbers and/or letters. Incorrect format. Please change your entry.
{0} is mandatory The {0} field can only contain numbers and/or letters. Incorrect format. Please change your entry.
{0} is mandatory The {0} field can only contain numbers and/or letters. Incorrect format. Please change your entry.
{0} is mandatory The {0} field can only contain numbers and/or letters. Incorrect format. Please change your entry.
Choose a departure date matching the format dd/mm/yyyy
{0} is mandatory The {0} field can only contain numbers and/or letters. Incorrect format. Please change your entry.

REASON FOR REQUEST

PROCESSING METHOD

INITIAL PAYMENT METHOD

    {0} is mandatory

    For any payment method other than a credit or debit card, please attach a bank or postal statement (for an account domiciled in France) or your IBAN number.

    Due to a large number of requests, our processing time is currently several weeks. Rest assured that our teams are fully mobilized to reimburse you as soon as possible. There is no need to make a new request. Thank you for your understanding.

    ** Fare conditions are indicated on your ticket and in the My Bookings section of our website. If the ticket is non-refundable, you will only receive a tax refund.